The office internet is down

First, check how widespread it is

• Is it everyone, or just you? If only you, restart your computer and check you are on the right Wi-Fi.
• Is it wired and wireless? If a computer plugged in by cable works but Wi-Fi does not, the problem is the Wi-Fi.
• Is it the whole building? Ask a neighboring business, or check the internet provider’s outage page on your phone.

Then

1. Call your IT provider. They may already see the alert, and they can check the firewall and internet line remotely.
2. Look at the equipment. Note which lights are on or red on the provider’s box and the firewall, and whether there was a power cut.
3. Do not reset anything to factory settings. It can wipe the configuration and turn a short outage into a long one.

Keep working meanwhile

• Use a phone hotspot for urgent email and calls.
• Forward the main phone line to mobiles if the phones are down, if your system allows it.
• Work from home, if the outage is local to the office.

Afterward

If outages keep happening, ask about a backup internet connection from a second provider that takes over automatically.