Support
How can we help?
Reach us however suits you: send a request in the client portal at any time, or call, text or email us.
Not sure a message is real?
Check with us before you click, reply or pay. Stop if an email, text or call asks you to:
- Share a password or a sign-in code
- Approve a sign-in you did not start
- Change bank or payment details
- Buy gift cards or send money in a hurry
Call or text 949-356-6000 and we will check it with you. We never ask for your password or a sign-in code.
Already clicked? What to do nextHow to spot a phishing email
Client portal
Submit and track requests online
Sign in with your work Microsoft account. There is no separate password to remember.
Locked out or can't sign in? Call or text 949-356-6000.
- Send a new request, with a screenshot if it helps
- See where each of your requests stands
- Reply to your technician and read their updates
- Look back at past requests
Signing in verifies your identity, which protects your accounts from requests made by anyone impersonating you.
Other ways to reach the help desk
Remote session
When a technician asks you to, click the green Remote support button at the top of the page so they can see your screen. It is in the same place on every page. On a phone, it is in the menu.
To get you fixed faster, tell us
- Your name and the best number to reach you
- What you were trying to do and what happened instead
- Any error message, word for word or as a screenshot
- Whether one person or several people are affected
Not a client yet? Get in touch instead.