Manage
Managed IT
We manage your day-to-day technology, monitor critical systems, support your users, and coordinate the vendors that keep your business running. Problems are identified early, and your environment stays documented and maintained.
What you get
One accountable team
Users, devices, servers, network equipment and vendors are coordinated by one team, so problems stop bouncing between providers.
Critical problems caught early
Monitoring runs 24/7, and critical alerts are routed for response as your agreement defines.
Nothing lives in one person's head
Your environment, assets and changes are documented, so the knowledge stays with your business.
What is included
- 24/7 monitoring, with critical alerts routed for response
- Remote help desk support for your users
- Workstation management, health monitoring and patching for Windows and common business applications
- Monitoring and routine management of servers, firewalls, switches and Wi-Fi
- Coverage for servers in your office, virtual servers and cloud servers, on Windows or Linux
- Microsoft 365 and identity administration, including new hires, changes and departures
- Secure departures: access removed, company devices wiped and email archived, with a checklist on record
- Ticketing, environment documentation and an asset register
- Coordination with your software, internet and hardware vendors
- Service reports and technology planning reviews, as often as your agreement sets
Service coverage is defined by your agreement and the systems included in your managed environment.
Additional Services & Projects
Available separately from ongoing Managed IT services.
Beyond ongoing IT management, Techusys provides specialized services, infrastructure upgrades, and onsite technical assistance. Project-based work and services outside your agreement are scoped and quoted separately.
- Mobile Device ManagementEnrollment, configuration, security policies, and remote management of company-owned mobile devices.
- Cloud InfrastructureAzure server deployment, cloud migrations, infrastructure management, and related backup and recovery services.
- Server Upgrades & MigrationServer replacements, virtualization upgrades, and infrastructure migrations.
- Office Moves & ExpansionsTechnology relocation, new-office deployments, and network integration across business locations.
- Onsite IT ServicesHardware installation, troubleshooting, cabling coordination, workstation deployment, and onsite technical assistance.
Worth knowing
All articles- ExplainerManaged IT or pay-as-you-go: what's the difference?Read
- ExplainerWhat a server is, and whether you still need oneRead
- ExplainerWhat co-managed IT means for your IT teamRead
- What to do ifWhat to do if a work laptop or phone is lost or stolenRead
- ExplainerWhat to expect in your first month with a new IT providerRead
- ExplainerWhy “have you tried turning it off and on again?” worksRead
Talk to us about your IT
Tell us what you run today and what is getting in the way. We will get back to you about how we can help.