IT basics
How to find your computer's name and details
“What's your computer name?” is one of the most common support questions. The answer is a few clicks away.
1 min readChecklist
The short version
IT may ask for your computer's name, model or Windows version. Here is where to find them in a few seconds.
On Windows
Computer name, Windows version and memory
- Open Settings, then System, then About.
- Device name is the computer name.
- Under Windows specifications, you will see the edition and version.
Model and serial number
- Look at the label on the bottom or back of the computer.
- Or type System Information in the Start menu and open it.
On a Mac
- Open the Apple menu, then About This Mac. You will see the model, chip, memory, serial number and macOS version.
- The computer name is in System Settings, then General, then About, or Sharing.
On a phone
- iPhone: Settings, then General, then About.
- Android: Settings, then About phone.
Other things IT may ask
- Are you on Wi-Fi or a cable?
- Are you in the office or working remotely?
- What was the exact error message? A screenshot is ideal.
Having these ready when you report a problem gets it fixed faster.
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